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Frequently Asked Questions
Scout Support
Products
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Shipping and Payments
Scout Support
How much of my purchase goes toward fundraising?
How does this fundraiser benefit the Scout I support?
How do I support an individual Scout?
What if I don’t know my Scout’s ID?
Will my Scout get credit if I make a purchase without entering a Scout ID?
Why can’t I search for a Scout by name?
How can my Scout find their ID or share a link with me?
What happens to the funds raised by my purchase if I’m not supporting a Scout?
Can I split my order between multiple Scouts?
Can I change the Scout or Council that received credit for my order?
Products
What is Heroes and Helpers?
Where can I find allergen and nutrition information for your products?
Why can’t I find a product I’ve purchased in the past?
Can I support a specific pack/troop with my online order?
Orders
How do pre-orders work?
How do I see the status of my order?
Do you accept cancellations and returns?
How do I make changes to my order?
I received a damaged or incorrect item in my order, what do I do?
Shipping and Payments
When will my product ship?
Can I ship products outside the US?
What shipping service/carrier is used for online orders?
When will my credit card be charged for an online order?
How is sales tax calculated for an online order?
Raise More.
Scout More.
